Operational Support Engineer

Hi! I'm Sujan, a tech enthusiast with a passion for both IT and modern digital marketing. With hands-on experience managing complex infrastructures, cloud platforms, servers & operational systems, I thrive on solving technical challenges and optimizing business operations. But that's not all—I also have a keen interest in digital marketing, helping traditional businesses adopt modern marketing strategies to boost their growth. Whether it's streamlining IT environments or integrating innovative marketing tools, I'm here to transform both your technical and business challenges into success stories.

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Originally from Nepal and now residing in Sydney, I work at Tabcorp | SKY Racing as an Operational Support Engineer (Infrastructure Administrator) for one of Australia’s largest wagering companies. This supportive workplace fosters my growth in critical infrastructure operations.

My passion for technology began in 2012 with a diploma in computer engineering at KIT, followed by an advanced diploma from AHIC Sydney and a Bachelor’s in IT from the Melbourne Institute of Technology.

I have hands-on experience in computer architecture, network management, and system flow. I manage various servers, handle asset documentation with NetBox, and maintain virtual environments using Nutanix and VxRail. Proficient in Veeam for backups and iDRAC for Out-of-Band (OOB) access, I also perform user management in domain environments, file server handling, and desktop support. My troubleshooting skills extend to DHCP and DNS, and I execute imaging and deployments with Macrium, along with maintaining Windows Server versions and OS. I’m experienced in ServiceNow for ticketing and remote management using RDP and VNC.

In addition to IT, I’m passionate about digital marketing, which sparked in 2010 during a Graphic Design course when I discovered blogging on Google’s Blogger. This led me to affiliate marketing and modern strategies, where I experimented with sales funnels, lead magnets, and email marketing. I successfully managed Facebook and Google ads, developed WordPress sites, and worked with affiliate companies like MaxBounty to achieve impressive ROI. Now, I focus on integrating modern marketing strategies to help local businesses thrive in the digital landscape.

What I do in Tabcorp?

My Second Passion: ModernDigital Marketing

Over the past decade, I’ve gained significant experience in online digital systems and how to target the right audience effectively. I’ve run and tested numerous sales funnels, ad campaigns, and marketing strategies to deliver results.

My mission is to help traditional local businesses integrate modern marketing techniques for growth. For example, a local hair salon can enhance its online presence through an SEO-optimized website and targeted social media campaigns. This approach not only attracts new clients but also fosters community engagement.

As I progress in this field, I aim to guide any local businesses in navigating the digital landscape and achieving sustainable growth.

Email Marketing Strategy

I excel in crafting targeted email marketing campaigns, utilizing segmentation, automation, and compelling content to enhance customer engagement and drive conversions.

Landing Page

I excel at designing landing pages that convert visitors into leads. By optimizing layout, content, and calls to action, I ensure an engaging user experience that drives results.

Lead Magnet Strategy

I excel at designing landing pages that convert visitors into leads. By optimizing layout, content, and calls to action, I ensure an engaging user experience that drives results.

Sales Funnel Campaign

effective sales funnels that guide potential customers through each stage of their buying journey.

Facebook | Google PPC Ads

I have tested hundreds of Facebook, Google & Bing ads and mastered how retargeting, keywords, pixels and audience works.

SEO Optimization

I have gained enough exposure and implemented my skills in SEO technology.

Wordpress Website Development

I have built hundreds of WordPress websites for any business that are well optimized and featured.

Link Tracking & Analytics

Link tracking is the most important skill to get the most out of our marketing campaigns which I have learned and experienced to the most.

Automated SMS Marketing

This is the best approach to reach out to the customer directly. I have learned the various strategy to implement the automated SMS campaign without spamming.

My First Startup ( www.Esahar.com )

Me and my mate Nishan, a Design Engineer in Telecommunications, launched eSahar in 2021 with a vision to transform how services are accessed in Nepal. Our platform connects clients directly with trusted service providers—whether you need an electrician or an event manager—ensuring quality services at fair prices. By focusing on transparency and eliminating hidden fees, we empower users to communicate directly with providers. eSahar is dedicated to simplifying everyday service needs and making a positive impact in the community by providing easy, efficient access to skilled professionals.

Academic History

Kathmandu Institute of Technology (KIT)

  • Diploma in Computer Engineering
    June 2012 – June 2016
    KIT (Kathmandu Institute of Technology)

The One International College

  • Diploma of Information Technology
    Aug 2018 – Feb 2020
    The One International College

Australian Harbour International College (AHIC)

  • Advanced Diploma of Network Security
    Feb 2020 – May 2021
    Australian Harbour Int’l College (AHIC)

Melbourne Institute of Technology

  • Bachelor of Networking
    Jul 2021 – Jul 2023
    Melbourne Institute of Technology

Previous Professional Experience

IT SUPPORT

Melbourne Institute of Technology | Jul 2023 – Aug 2023

What I Like and Love to Do More … 😊

From the buzzing world of IT to the tranquility of nature, my interests are as diverse as they come. When I’m not immersed in the realm of technology, you’ll find me lacing up my hiking boots, ready to explore the wonders of the great outdoors. Nature hikes are my escape, a chance to disconnect from screens and reconnect with the beauty of the natural world.

But that’s not all – the thrill of a football match has always been a passion of mine. On the field, I leave behind codes and algorithms, focusing on teamwork, strategy, and that indescribable feeling when the ball finds the back of the net.

Beyond the physical, my curiosity leads me to the digital frontier. I’m passionate about AI, constantly researching its potential to reshape our world. In the ever-evolving landscape of digital and social media marketing, I find the perfect blend of creativity and strategy. It’s here that I thrive, crafting compelling content that captures attention and drives engagement.

In this multifaceted journey, I’ve learned that life is a blend of bytes and breathtaking vistas, algorithms and the adrenaline of the game, data points and the art of storytelling. It’s the balance between technology and the world outside that fuels my spirit, and I’m excited to bring this dynamism to every endeavor.

LinkedIn is The Best Way To Connect With Me.

Feel free to scan the QR Code or click the link below to connect with me on LinkedIn. Waiting For you 🙂

Connect With Me

CONTACT@SUZANMAGAR.ME

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